DRIVERS
1. WE WILL THOROUGHLY INTERVIEW EVERY DRIVER APPLYING TO JOIN THE AGENCY.

2. WE WILL UNDERTAKE A COMPETENCY TEST TO ASSESS ROAD CRAFT SKILLS, ROAD SIGN KNOWLEDGE, DRIVERS HOURS RULES, AND TACHO COMPLETION FOR LGV DRIVERS.

3. CHECK REFERENCES AND DRIVING LICENCES TO VERIFY THEIR SUITABILITY. WHERE NECESSARY CROSS CHECK WITH THE DVLA.

4. RECRUIT DRIVERS WITH THE RIGHT ATTITUDE.

5. BRIEF DRIVERS FULLY, AND EXPLAIN WHAT IS EXPECTED OF THEM ON A PARTICULAR ASSIGNMENT.

OUR SERVICE TO YOU
1. PROVIDE A PROFESSIONAL SERVICE, DEDICATED TO FULFILLING YOUR NEEDS AND MAINTAINING THE DRIVER HIRE GROUP’S REPUTATION AS THE NUMBER 1 SUPPLIER WITHIN THE INDUSTRY.

2. RING YOU BACK TO CONFIRM OUR ABILITY TO SUPPLY A DRIVER AS SOON AS WE POSSIBLY CAN. WE KNOW THAT THIS IS IMPORTANT TO YOU.

3. PROVIDE A 24 HOUR, 7 DAY / WEEK SERVICE TO YOU, MANNED BY OUR OWN OFFICE STAFF.

4. IF OUR DRIVER HAS NOT PERFORMED UP TO A REASONABLE STANDARD, WE WILL NOT CHARGE YOU FOR THE FIRST 8 HOURS THAT DAY. IN SPITE OF THIS WE WILL STILL HONOUR OUR OBLIGATION TO PAY THE DRIVER.

5. PROVIDE CLEARLY UNDERSTANDABLE INVOICING, SUPPORTED BY TIME SHEETS IF REQUIRED, AND TACHOS.